SERVICES
I offer repair/replacement services for Mac or Windows computers as well as any hardware, software or peripherals. At RaTechFP I understand your wants & needs and am ready to serve you in a timely and knowledgeable manner. I will explain my work in a language that is familiar to you and easy to understand. I want you to completely understand your options and are comfortable with the products and services I am providing for you! I will specifically explain to you your situation and recommend options and solutions to get you back up and running again.
TECHNICAL SUPPORT SERVICES
If you need help with computer issues or with troubleshooting problems I will provide quality professional technical support. I will help you diagnose the situation and come up with a suitable solution or options including costs and timelines.
In-House Trouble Shooting:
Computer drop-off is provided to you during the day. Please call for instructions and directions for drop-off. When bringing in desktops it is
recommended that only the computer (box) is brought in and the monitor, mouse, keyboard, cables and any peripherals are left at your residence.
Laptops should be brought in with their power supply. It is a good idea also to have any login passwords to access written down and passed on to the technician. Also, if your computer should have to be rebuilt please bring in the operating system software so another trip does not have to be made. If necessary local calls at a resident’s home will be available upon request.
Business Support
Businesses are provided with consultations, system design, network installations, troubleshooting and computer installation and setup up at a
reasonable hourly in-house or office fee.
Remote system monitoring is also provided at a nominal fee.
Businesses are given priority support to keep them in operating at their best. I am just a phone call away!
Larger projects may require a bid as designated by the company.
VIDEO SURVEILLANCE SERVICES
Video Surveillance
- Project Consulting
- System Installation
- Configuration Services
My service involves sitting down with the residential or business customer to discuss and analyze their video security needs and provide a solid foundation solution including the recommended type of video surveillance system for their specific needs along with the proper cameras, management system, storage and retrieval options. I only use high quality industry standard components in my systems.
Upgrades and Installation Services
- Anti-Virus Installation – We are an authorized AVG reseller and installer!
- Operating System Installation
- External Drive(s) Installation and Set-up
- Video Card Installation
- Software Installation
- System Tune-up
- System Customization and Upgrades
- Peripheral Setup – help set up printer, camera, scanner or other peripheral device.
Computer Maintenance
- Virus or Spyware Removal
- Computer Cleaning Inside and Out!
- Operating System Service
- Software Service
- Laptop Repair
- Data Rescue (based upon initial evaluation)
- Data Migration
- Data Backup
- Component Diagnostics, Repair or Replacement
Networking
- Network Design, Setup and Maintenance
- Complete Ethernet Wiring Systems including ALL Cabling and Termination
- Setup of Modem and/or Router(s)
- Design, Setup and Maintenance of Wireless Networks
Server Room Design and Installation
- Design and Installation of Server Room Components such as Server Racks and Power Systems
- Installation and Setup of Windows Servers
- Installation and Setup of Network Switches